There are 3 sections for this setup:

  • Section 1: Obtain values for A record and CNAME record

  • Section 2: Configuration on Exabytes

  • Section 3: Configuration on Commerce

**Warning: Ensure that you have purchased your domain and it is ready for setup. If you have purchased a ".com" domain, you can proceed with this tutorial.

If the Malaysian domain is like ".my, .com.my, .net.my" you need to setup your DNS records in your MYNIC account or you can contact your domain provider to make the changes.

Section 1: A Record and CNAME Record Values

  1. You can log in to the Commerce Dashboard.

  1. Click on Settings.

  1. Click on Custom domain.

  1. Click on Add existing domain.

5. Later, you will see a popup that has the values for your A record and CNAME record.

Setting up CNAME in domain provider.

1: If the CNAME value is shops.shoppegram.com, enter that value in the CNAME record field in your domain provider.

2: If the CNAME value is @, enter your domain name in the CNAME field in your domain provider.

You need to save the values for the A record and CNAME record, so that you can enter them in the DNS record of your domain in the domain provider system later.

Section 2: Configuration on Exabytes

  1. Log in to your Exabytes account.

  2. Click on Domains -> Manage DNS.

3. After that, you need to click on the Add New Zone button.

  1. In the DNS Management section, you can enter the Zone Name using the following:

    After that, you need to click on Add Zone to save your configuration.

  1. After the Zone has been added, you can add the A Record and CNAME Record by simply clicking on the Edit button.

  1. In the Add Record section, you can click on the dropdown and select A (1), the information for the A Record is as follows:

1: A Record Configuration

  1. A Record:

2 : CNAME Record Configuration

  1. CNAME Record :

  1. List of your record should be as follows :

After your domain is ready to use, you can then enter your domain in the settings in Commerce.

After you're done, you can click Save Changes. After that, you can refer to the Propagation Time.

Propagation Period

You only need to wait for a period of 48 hours for the setting to be read and your domain can be used before you make a Custom domain setting in Shoppegram.

The shortest time your domain can be used is within 1 hour. If not, you need to wait for a period of 48 hours to 72 hours. You can check the status of your domain propagation through the link we provided (https://www.whatsmydns.net/)on domain anda melalui link yang telah kami berikan (https://www.whatsmydns.net/)

Additional information:

To ensure that your DNS has been pointed to your Commerce, you can check your DNS here and make sure that the displayed DNS is your own IP number.

  1. To check your DNS: You can click this link: Check your DNS here or https://www.whatsmydns.net/

In the A record dropdown, you can enter your domain name without the www.

  1. Referring to the image below, to check if your domain has propagated.

You can enter your domain name (including www if you have set up CNAME record in your Domain Provider) in the provided field.

Part 3: Setup in Commerce

1. Log in to the Commerce Dashboard -> Settings(1) and click Custom Domains(2).

2. On this Domains page, click on the Add existing domain button.

3. The Add existing domain pop-up will appear. Fill in the name of your website in the Custom Domain field and click the Connect button

In the space below, you need to enter your domain name without www.

  1. When you have successfully entered your domain, the display will change as below:

**Note: If there are no issues, the team will take 30-60 minutes to activate your domain.

  1. If your Custom Domain is ready and can be used, an example display like the following will appear.

The words "Connected" and "SSL activated" will turn green. This condition will only occur if all the settings that have been made are correct.

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